Refund & Returns Policy

Welcome to Marvello Sunglasses. We aim to provide a positive and convenient shopping experience for every customer.

This Refund & Returns Policy explains how return requests, refunds, replacements, and order cancellations are handled for purchases made through our official website:

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1. Return Eligibility

Customers may request a return within the applicable return period communicated on the product page, during checkout, or through our customer support team.

For change-of-mind returns, products should generally meet the following conditions:

• The sunglasses must be unused and in their original condition.
• The product should not have scratches, physical damage, or signs of misuse.
• Original packaging, tags, cases, and accessories should be included where supplied.
• The customer must provide a valid order number or proof of purchase.
• The product should be securely packed for return shipping.

These conditions do not override legal rights relating to defective, damaged, incorrect, or misdescribed products.

2. Damaged, Defective or Incorrect Products

If you receive sunglasses that are damaged, defective, or different from the product you ordered, please contact our support team as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.
• Your registered name and contact details.
• A description of the issue.
• Clear photographs or videos of the product and packaging, where appropriate.

After reviewing the issue, we will explain the available remedies, which may include a replacement, repair, or refund as appropriate and required by applicable law.

3. How to Request a Return

To submit a return request, follow these steps:

1. Contact us at info.marvello.in@gmail.com .
2. Include your order number and registered contact information.
3. Explain the reason for requesting a return or replacement.
4. Attach supporting photographs if necessary.
5. Wait for our team to review your request and provide instructions.
6. If a physical return is required, follow the return shipping instructions provided by our support team.

Please contact us before sending any product back so that we can provide the appropriate return procedure and return address.

4. Refund Processing

Once a refund request is reviewed, we will inform the customer whether the refund has been approved.

Where a return is necessary, the returned product may be inspected before the refund is processed.

Approved refunds will generally be issued through the original payment method wherever possible.

The time required for a refund to appear in your account may depend on your bank, payment gateway, and applicable legal requirements.

Any applicable deductions or processing arrangements will be communicated in accordance with the law.

5. Return Shipping Charges

Return shipping arrangements may depend on the reason for the return.

For damaged, defective, or incorrect products, return shipping responsibility will be handled according to applicable consumer protection requirements.

For other eligible returns, any customer-paid shipping charges will be communicated before arranging the return.

6. Non-Returnable Products

Certain products may be excluded from change-of-mind returns where permitted by applicable law.

Any such exclusions should be communicated on the relevant product page or before purchase.

These exclusions do not affect mandatory customer rights for defective, damaged, or incorrectly supplied products.

7. Order Cancellation

If you wish to cancel an order, please contact our support team as soon as possible with your order number.

We will try to process cancellation requests before the order is dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, the applicable return procedure may need to be followed.

8. Exchanges and Replacements

Exchange requests are subject to product availability and the reason for the request.

If you receive a defective or incorrect product, please contact us for assistance with the available replacement options.

If the requested replacement is unavailable, we will explain other applicable remedies.

9. Missing or Delayed Refunds

If your refund has been confirmed but the amount has not appeared in your account, please check with your bank or payment provider.

If the issue remains unresolved, contact our customer support team with your order number and refund details.

10. Customer Responsibilities

Customers should provide accurate order details and follow the return instructions communicated by our support team.

Where a product return is required, the item should be packaged securely to reduce the risk of damage during transit.

11. Policy Updates

Marvello Sunglasses may update this Refund & Returns Policy to reflect changes in business practices or legal requirements.

Updated terms will be made available on our website. Changes will not remove mandatory customer rights.

12. Contact Us

For questions regarding refunds, returns, replacements, or cancellations, please contact Marvello Sunglasses.