Privacy Policy

Welcome to Marvello Sunglasses. We value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Marvello Sunglasses may collect, use, store, share, and protect your personal information when you visit our website, browse our products, place an order, or contact our customer support team.

This policy applies to our website:

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1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Personal Information: Your full name, email address, and phone number.
• Shipping Information: Your delivery address, city, state, PIN code, and other information necessary for delivery.
• Order Information: Products purchased, order details, transaction references, and purchase history.
• Payment Information: Payment-related information processed through available payment service providers.
• Technical Information: IP address, browser type, device information, and website usage details where collected.
• Communication Information: Messages and enquiries submitted through our customer support channels.

Payment transactions may be handled by third-party payment processors. We do not intend to store complete payment card details on our own systems.

2. How We Use Your Information

We may use collected information for the following purposes:

• To process and confirm customer orders.
• To arrange shipping and delivery.
• To provide customer service and support.
• To process eligible returns and refunds.
• To communicate important order updates.
• To improve website functionality.
• To understand customer preferences.
• To help prevent fraudulent transactions.
• To send promotional communications where permitted by applicable law.
• To comply with applicable legal and regulatory requirements.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember shopping cart information, understand visitor activity, and improve user experience.

Cookies may help us understand how customers interact with our website and identify areas for improvement.

You can manage or disable cookies through your browser settings. Some website features may not function properly when certain cookies are disabled.

Where required by applicable law, we will request consent before using non-essential cookies.

4. Sharing Your Personal Information

We do not sell personal information for money. We may share relevant customer information with service providers where necessary to operate our business.

Such service providers may include:

• Payment gateways and payment processors.
• Courier and shipping service providers.
• Website hosting and ecommerce platforms.
• Customer support service providers.
• Website analytics providers, where used.
• Government or regulatory authorities when disclosure is legally required.

Third-party providers may process personal information according to their applicable privacy policies and legal obligations.

5. Data Security

We take reasonable measures designed to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no electronic storage system or internet transmission method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil business purposes, including order processing, customer support, accounting, dispute resolution, and legal compliance.

Information may be retained for longer periods where required by applicable law.

7. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including:

• Requesting access to eligible personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of eligible personal information.
• Withdrawing consent for certain processing activities.
• Opting out of promotional communications.
• Raising concerns about how personal information is processed.

Some information may need to be retained for legal or regulatory reasons.

8. Marketing Communications

We may send customers information about new products, promotions, and special offers where permitted by law and, where required, with customer consent.

Customers may request to stop receiving promotional communications by contacting us or using an unsubscribe option where available.

9. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices or content of independently operated third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so that we can review the matter and take appropriate action.

11. International Data Processing

Some third-party service providers may process or store information outside your country.

Where applicable, we will follow legal requirements relating to international transfers of personal information.

12. Changes to This Privacy Policy

Marvello Sunglasses may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements.

Any updated version will be published on our website.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.