Shipping Policy

Welcome to Marvello Sunglasses. We aim to provide a convenient and reliable shopping experience for our customers.

This Shipping Policy explains our order processing, shipping charges, estimated delivery, shipment tracking, and delivery-related support.

This policy applies to orders placed through our official website:

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1. Order Processing

Orders are processed after the required order and payment details have been verified.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

If a significant issue affects your order, we will make reasonable efforts to contact you using the information provided during checkout.

2. Shipping Locations

We arrange deliveries to locations supported by our available courier partners.

Delivery serviceability depends on the customer’s PIN code, courier coverage, and applicable shipping restrictions.

Customers are requested to provide accurate and complete shipping information to help avoid delivery delays.

3. Estimated Delivery Time

Estimated delivery dates may be displayed on the product page, during checkout, or through order communications.

Actual delivery times may vary depending on the delivery location, courier availability, weather conditions, holidays, and unexpected logistics disruptions.

Delivery estimates are not guaranteed unless expressly stated.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping charges may depend on the delivery location, order value, available shipping methods, and promotional offers.

Free shipping, when offered, is subject to the conditions displayed on our website or during checkout.

5. Order Confirmation

After placing an order, customers may receive an order confirmation through email, SMS, or another supported communication method.

Customers should verify their contact information and shipping address when placing an order.

6. Shipment Tracking

When tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.

Tracking updates depend on the courier partner and may take some time to appear after shipment pickup.

If you need help tracking your order, please contact our customer support team with your order number.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details.

Please ensure that the following information is correct:

• Full recipient name.
• House or building number.
• Street and locality.
• City and state.
• Correct PIN code.
• Active contact number.

If you notice an error in your shipping address, please contact us as soon as possible.

Address changes may not be possible after an order has been dispatched.

8. Delivery Delays

Deliveries may occasionally be delayed due to circumstances such as:

• Weather conditions.
• Courier operational issues.
• Transportation disruptions.
• Public holidays.
• Incorrect delivery information.
• Unexpected logistics disruptions.

If your order has not arrived within the expected delivery period, please contact us for assistance.

9. Lost or Undelivered Orders

If your order appears to be lost or remains undelivered beyond the expected delivery period, please contact our customer support team.

We will review the available shipment information and coordinate with the courier partner where appropriate.

Any required remedy will be handled in accordance with applicable consumer protection laws.

10. Damaged or Incorrect Deliveries

Customers are encouraged to inspect their sunglasses and packaging after delivery.

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as reasonably possible.

Please provide your order number and supporting photographs where appropriate.

Applicable returns, replacements, or refunds will be handled according to our Refund & Returns Policy and applicable law.

11. Cash on Delivery (COD)

Cash on Delivery, if offered, will be available only for eligible orders and supported delivery locations.

Applicable COD charges and conditions, if any, will be displayed during checkout.

12. Customer Responsibilities

Customers should provide accurate shipping information and ensure that someone is available to receive the delivery where required.

If the courier contacts you regarding delivery, please respond promptly to help avoid unnecessary delays.

13. Changes to Shipping Policy

Marvello Sunglasses may update this Shipping Policy to reflect changes in our shipping services, courier arrangements, or applicable legal requirements.

Updated policy information will be made available on our website.

14. Contact Us

If you have any questions regarding shipping, delivery, tracking, or order status, please contact Marvello Sunglasses.